Shipping Damage

Please inspect all items upon receipt and notify Omscientia immediately of any damaged items or issues. In case of damaged items, please retain the shipping box and any other documentation of damage as this may be needed for us to claim against the shipper.  Damaged products will be replaced at no additional cost to the customer.  Returns can be accepted through the issuance of a Return Authorization Number, subject to approval from Omscientia, if we are notified within 7 working days of receipt of the items.  Digital pictures may be requested of the damaged items to help facilitate the claim.  These are only used to help affect a claim against the shipper for damaged goods.  Please contact info@omscientia.com or contact us through any method on our contact page to discuss any needed returns.

Erronious Orders

If Omscientia shipped an incorrect order to you in error, we will return the items for credit, replacement, exchange or refund provided the items are returned with their shrink-wrap intact.  No shipping costs will be applied for items that are returned because of an error caused by Omscientia.  Please contact info@omscientia.com or contact us through any method on our contact page to discuss any needed returns.

If the customer ordered an incorrect product, we will ONLY return the items for credit, replacement, or exchange provided the items are returned with their shrink-wrap intact.  The shipping costs for items returned as a result of a customer error will be paid by the customer.  Please contact info@omscientia.com or contact us through any method on our contact page to discuss any needed returns.

Warranty Returns

For information on Warranty Returns, please see the Terms & Conditions page.